Company Policy Q1. What is included in the rate? When you book with Seattle Towncar & Limo Services LLC, you can have peace of mind, Because we promise, there will be NO HIDDEN FEES. We do NOT have any hidden "gas/fuel" surcharges, "time of day" surcharges, "number of passenger" surcharges or “credit card transaction fees”, or any other hidden surcharges. The rate you receive from us in your email quote is ALL-INCLUSIVE. Tip/gratuity listed up-front in advance. The only other possible fees are listed below: Charges for extra stops requested by the customer (as explained on this web page) Charges for lateness/ tardiness by the customer (as explained on this web page) Q2. What is the tipping/gratuity policy? A 20% tip/gratuity is required for stretch limo chauffeurs and 15% for sedan chauffeurs. Q3. What are the fees/policies for Extra Stops? For all other itinerary types, including one-way and round trip itineraries: Extra stops which you specifically mention when you make reservation are considered "PLANNED". Such extra stops are INCLUDED in the rate quote which you receive from us by email. Extra stops which you do NOT specifically mention when you make reservation are considered "UNPLANNED". For such extra stops: The driver reserves the right to decline to make the extra stop. The driver reserves the right to charge an extra fee for the extra stop. The fee for the extra stop is due at the time the extra stop is requested. Fees collected by drivers for unplanned extra stops are NOT considered a tip/gratuity. The fee is left to the discretion of the driver, but is generally as follows, per 30 (thirty) minute period or portion thereof, spent making the unplanned extra stop: $15 (for Sedans, or $25 (for any other vehicle). Q4. What are the fees/policies for lateness by the customer? You may be required to pay a WAITING FEE in order to receive service if (A) you take more than THIRTY (30) MINUTES after your DOMESTIC flight has landed, to arrive at your airport pickup location, (B) you take more than FORTY-FIVE (45) MINUTES after your INTERNATIONAL flight has landed, to arrive at your airport pickup location, or (C) you are more than fifteen (15) minutes late for your pickup from any other location. The waiting fee is as follows: $1 per minute (for Sedans / SUVs), or $2 per minute (for any other vehicles). Q5. What are the fees/policies for rescheduling or changing itinerary details? If you request to reschedule or change any details related to your reservation, (A) If we are able to accommodate your changed plans,we will do it for free. (B) If we are unable to accommodate your changed plans, your reservation will be considered a cancellation, subject to the cancellation rules & policies explained on this web page. Q6. What is the Cancellation/Refund Policy? If you contact us to cancel more than 72 hours in advance, you will be refunded any amount paid minus a cancellation fee. The cancellation fee is the GREATER of either $25.00 (twenty-five dollars) for pickups and drop offs or 50% (fifty percent) of the Rate of your reservation for hourly bases. If you contact us to cancel less than 72 hours in advance, we reserve the right to give you NO REFUND. However, please contact us as we might be willing to give a partial refund in certain situations. Q7. How will I pay for my ride? You pay to the chauffeurs up front at the time of service. All service providers accept cash, MasterCard, Visa, American Express, Discover, and PayPal. Q8. What type of vehicles is used for my transportation? Lincoln Town Cars, SUVs, Executive Vans and Lincoln Stretch Limos and more. Q9. How many people can fit? In general, the number of people designated in the vehicle description can fit. For example, Up to 4 people can fit in 4-passenger Standard Sedans. HOWEVER, if there is a large amount of luggage/ baggage, fewer passengers may be able to fit. There is no additional per-person charge unless we provide a bigger size vehicle. Q10. When can I book a pickup? You can book your request at any time of the day. However, we strongly recommend that you book a minimum of 24 hours in advance. Q11. Where can I get picked up at the airport? The curb side, the driver will pick you up at the curb side outside of the luggage claim area. Please call us at as soon as you land. After you claim your luggage you call the driver while you are walking outside and the driver will meet you promptly. This is the fastest and the easiest option for our customers. It take two phone calls and no waiting time. At the Baggage Claim Area, you can get picked up at the luggage claim area if you make reservation for “meet and Greet” service type. This service will be provided for additional $10.00. However, for customers with large group or many pieces of luggage this option is not advised since it is got going upstairs and downstairs. Q12. What types of itineraries are available? One way & round trips involving airport or not involving airport Hourly service. Q13. What flight info should I provide for airport pick ups? In addition to your personal information you need to inform us your Airline, Flight Number, and Arrival time, for example "Frontier Airlines, Flight #1020 Arriving @ 5:25 PM". This information is required for Arriving flights. Q14. What is the alcohol, Smoking and drug policy? Alcohol consumption is not permitted by ANYONE in the vehicle. Smoking is not allowed in the vehicles. Illegal drug consumption or possession by any passenger is not permitted. Breaking these terms is grounds for immediate termination of service for ALL passengers, with NO REFUND. Q15. What is the Lost-and-Found policy? We are not responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However please contact us if you have lost an item and we will return it to you if we have found it. Q16. What is the policy on typographical errors with Rates? Your quoted rate is not guaranteed until you pay us AND receive an email confirmation from us stating that the STATUS of the Request is CONFIRMED. (Note: This is not the same as your instant payment receipt from PayPal or other online credit card processors.) This is due to rare typographical errors. Q17. What is the Limitation of Liability? Unless required by law, under no circumstance shall the transportation service provider or any of the other parties involved in the booking be liable to compensate the passenger/customer beyond refunding the full amount originally paid to the service provider. Q18. Limitations of Liability: Carrier will not be liable for delays caused by accident, breakdown, poor road conditions, snow storms and other conditions beyond its control and do not guarantee to arrive at, or depart from any point at any specific time in case of conditions beyond carrier's control. Any expenses incurred as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger. Q19.Privacy Policy: Please rest assured that email addresses collected are never sold or shared with any 3rd party. All itinerary and names of our customers are held in the utmost of confidence, and at no time will be shared with anyone other than those absolutely necessary for us to do our job well. Q20. What if my question is not answered above? Please email or call us for any unanswered questions and we will be glad to assist you with anything regarding to our service. Phone: 4256254510 Email: Email us SEATTLETCSERVICE@GMAIL.COM